7 Qualities You Really Need in a Call Center Agent

Having a good product or service is just not enough to grow business. Companies need much more than that to gain new clients and retain them for a long time. Customer support services are crucial to building customers’ loyalty towards the brand. Usually, an efficient call center service provider relays on the efficiency and performance of the staff. Every company has different policies to cater to ignited customers, but an agent should be well-versed with the basics of emotion handling. Besides, when a coworker needs help, helping them out also strengthens the company’s morale and customer handling skills. Calm Personalities Usually, calm personalities work best for customer support…

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Work with the right BPO Company for your business

In present times, outsourcing business operations has become a usual activity. Most of the time we see companies outsourcing their business to certain third parties. The staff or team members of BPO companies are well trained according to the requirements of the customers. For instance, if a company is taking care of the procedures of the USA then these professionals are asked to speak in American accents. It facilitates them in winning the confidence of their customers. They feel that they are actually talking to the company’s employees. As outsourcing is considered a norm these days; hence there are several BPO companies as well as call centers established…

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Things to check before outsourcing call center services

Outsourcing strategy has been proven to be effective in all the business segments. It can be sensed as the said strategy is used in all parts of the world. There are several advantages of outsourcing some of the tasks to the offshore vendors which has made this strategy to be effective in every manner. Quick solutions, low cost, quality services, and talented agents, etc are some of the prominent advantages that organizations enjoy via this strategy. At the same time, risks are involved in outsourcing the call center services too. If you end up hiring a wrong service provider for you then there are biggest risks involved. Organizations…

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3 Qualities to Look for While Hiring a Content Marketer

Content marketing isn’t new to the industry. It started getting attention in the early twenties as blogging. However, it is a few years back, when businesses and BPO service providers saw its potential for generating leads. Successful businesses where invest in other aspects of their companies, they also hire good content marketers to boost up the digital marketing strategies.  According to Neil Patel, the digital marketing guru, around 40% of the marketing budget is invested in content marketing. Content creation has become so huge that brands pay others to design content for social media, which is a popular platform to reach the potential market and leads. Engaging content…

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3 steps to establish a call center outsourcing company

With the recent advancements in the field of information technology (IT), countless opportunities have been opened for business entities. All these efforts give ways to improve the business processes in order to save costs and increase overall productivity. With this approach, the trend of outsourcing non-core business activities to other business process outsourcing (BPO) companies has also been increased. The best part is that the services of a BPO company are not limited to manage payroll and human resources, ensure quality assurance, and order processing but it also provides call center services. You will be amazed to know that nowadays almost all the big names in the world…

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5 Skills that Experts Say You Should Learn in 2020

The lockdown has led to the highest unemployment rate in the history of the United States. The Bureau of Labor Statistics estimates that around 16.3% of the Americans are unemployed. Many workers including in the BPO service provider industry are hopeful about resuming their professions or jobs after the lockdown ends. However, there are many people that have to look for new opportunities to earn bread and butter. For it, they might have to learn some new skills as well. There are unlimited useful skills like digital marketing Services, SEO, and web development that businesses and BPO services require from the people in their talent hunt. However, today…

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4 Signs of Lack of Communication While Working from Home

Nearly the whole world is working from home as we speak. We all must know someone who is working from home in these months of lockdown and self-quarantine. When in a remote setup, productivity has to remain in check to keep up with the tasks, in the same manner, they used to occur before the coronavirus pandemic. The first challenge that everyone faces is the absence of a face or human being next to them in a remote setup. You can’t see them in real; they are faces that you see speaking virtually to you every couple of hours. That does add to the confusion when we are…

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Emerging Cloud Technologies: How They Can Revolutionize the Way We Work

Cloud computing, a phenomenon, that is absorbing itself in every profession, especially businesses and industries appear to be the houses of implementation for this technology. For us to say that this word has spread like a pandemic in days of COVID-19 will not be an exaggeration. Much to the liking of entrepreneurs, it promotes the overall business activity instead of working against it. Business vendors who are offering cloud services or consumers, the ones who are using it are looking to improve their overall business function. For a layman or a person who is reading about the cloud for the first time, here is a look at its…

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How to select a call center outsourcing company wisely?

Operating a call center is not an easy task especially for any newbie. It is because it involves not only a large amount of investment but also the involvement of expert human resources and updated technology. If you are also planning to operate a call center then you should focus on your core business instead of focusing on the other operational tasks. This is the reason, which is why many entrepreneurs prefer to outsource their call centers outsourcing. Do not worry, as various BPO companies are operating nowadays that may be hired for lead generation outsourcing, customer support outsourcing, technical support outsourcing, sales outsourcing, etc. 5 Factors to…

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How to Manage Your Social Media Amidst COVID-19?

Ever thought of revisiting your social media strategy amidst the crisis? It has crossed the minds of many because the outbreak is unlike anything we have seen since World War II, one of the popular views in the global arena. In the words of Governor New York, Andrew Cuomo, and I am paraphrasing it, 9/11 was nothing as compared to what damage this virus has caused us. The virus has brought countries like the United States and other developed countries with established safety nets down to the knees. However, there is no point in giving up, but to have our feet on the ground and fight on. When…

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