E-Commerce Automation – A Way to Invest in Business Growth

BPO services mostly sell themselves on the base of automation of operations. Many tasks seem insignificant and may not be time-consuming, but they shape the pace of workflow. Industry leaders say that companies should not focus on changing tasks to achieve a goal, but they should rather upgrade systems or find a way to automate it. Here comes the e-commerce automation. It refers to upscale abilities to complete a goal in lesser time. The advantages don’t end here, but it opens an opportunity to invest in value-driven procedures; the team members remain focused and have time to pay attention to details and prepare more targeted frameworks, reduce the…

READ MORE

Features to understand before outsourcing call center services

It has been talked a lot about making the right choice about hiring call center providers to ensure maximum benefits. In order to reach an optimal decision related to the customer support services, it is significant to understand certain prominent features of these call center outsourcing company. It must be well kept in mind that customer service outsourcing does not mean to surrender accountability. From the very beginning, proper metrics must be adopted in order to monitor and evaluate the process of outsourcing and make the needed adjustments to enhance its effectiveness. In the following piece of writing, we will be talking about the prominent features that you…

READ MORE

Things to check before outsourcing call center services

Outsourcing strategy has been proven to be effective in all the business segments. It can be sensed as the said strategy is used in all parts of the world. There are several advantages of outsourcing some of the tasks to the offshore vendors which has made this strategy to be effective in every manner. Quick solutions, low cost, quality services, and talented agents, etc are some of the prominent advantages that organizations enjoy via this strategy. At the same time, risks are involved in outsourcing the call center services too. If you end up hiring a wrong service provider for you then there are biggest risks involved. Organizations…

READ MORE

3 steps to establish a call center outsourcing company

With the recent advancements in the field of information technology (IT), countless opportunities have been opened for the business entities to improve their business processes in order to save their cost and increasing overall productivity. With this approach, the trend of outsourcing non-core business activities to other business process outsourcing (BPO) companies has also been increased. The best part is that the services of a BPOcompany are not limited to manage payroll and human resources, ensure quality assurance, and order processing but it also provides call center services. You will be amazed to know that nowadays almost all the big names in the world of business have outsourced…

READ MORE

7 Best E-commerce Marketing Strategies to Increase your Sales 5x in 2020/21

Create a sense of Urgency and lure the customer by providing them with heavy discounts and combos   There’s no law about generating a sense of urgency to persuade customers to buy the products from you. However, It ‘s important to be truthful and open about who you are and how you do it and you should carefully think it through before executing taking into consideration the possible outcomes. Many customers react positively from time-sensitive promotional deals to limited edition goods to promotions that generate a sense of emergency. Although the manner in which that can be done is as varied as the goods you can purchase online,…

READ MORE

5 Skills that Experts Say You Should Learn in 2020

The lockdown has led to the highest unemployment rate in the history of the United States. The Bureau of Labor Statistics estimates that around 16.3% of the Americans are unemployed. Many workers including in the BPO service provider industry are hopeful about resuming their professions or jobs after the lockdown ends. However, there are many people that have to look for new opportunities to earn bread and butter. For it, they might have to learn some new skills as well. There are unlimited useful skills like digital marketing, SEO, and web development that businesses and BPO services require from the people in their talent hunt. However, today we…

READ MORE

Emerging Cloud Technologies: How They Can Revolutionize the Way We Work

Cloud computing, a phenomenon, that is absorbing itself in every profession, especially businesses and industries appear to be the houses of implementation for this technology. For us to say that this word has spread like a pandemic in days of COVID-19 will not be an exaggeration. Much to the liking of entrepreneurs, it promotes the overall business activity instead of working against it. Business vendors who are offering cloud services or consumers, the ones who are using it are looking to improve their overall business function. For a layman or a person who is reading about the cloud for the first time, here is a look at its…

READ MORE

How to Manage Your Social Media Amidst COVID-19?

Ever thought of revisiting your social media strategy amidst the crisis? It has crossed the minds of many because the outbreak is unlike anything we have seen since World War II, one of the popular views in the global arena. In the words of Governor New York, Andrew Cuomo, and I am paraphrasing it, 9/11 was nothing as compared to what damage this virus has caused us. The virus has brought countries like the United States and other developed countries with established safety nets down to the knees. However, there is no point in giving up, but to have our feet on the ground and fight on. When…

READ MORE

6 Activities to Help Deal with Anxiety While COVID-19 Quarantine

We all are staying inside our houses due to the COVID-19 pandemic. Let’s be honest, we are bored and some of us might be going crazy literally (the extrovert types). From BPO service providers, entrepreneurs, to call center outsourcing companies, almost everyone from the business community is working from homes. We human beings are not designed to be stagnant. Constant routines bore us and staying at one place day and night is opposite to our basic instincts. In a parallel happy world, we all would be going out, doing chores, hanging out, and enjoying small things like going on a walk. But, the reality is we’re going through…

READ MORE

Do What You Do Best, And Outsource the Rest

The famous saying by Peter F. Drucker helps us understand the importance of outsourcing in modern times. Since the Internet has become a household commodity, tasks that were difficult previously have become easier now. Outsourcing includes processes like payroll, finance & accounting, recruitment, human resource, supply chain management, digital marketing, SEO, sales, and customer support to bless your business with expertise, knowledge, and experience. In fact, we should consider outsourcing the call center in 2020. It is what’s happening across the world. Small, medium and large enterprises choose to outsource call center services to better manage their business operations. What better than call center outsourcing if you want…

READ MORE