A call from the customer remains the most scrupulous connection that he makes with a business. It is their way to reach out to that particular business for the queries or directly for purchase. At IPS USA, we understand the needs of our customers. We are on the lookout to amaze them; unless, their experience is close to “wow”, we keep on pushing for maximum output. It is customer satisfaction on the phone that matters the most in a call. That is exactly what it means to activate call center outsourcing.  It all starts with a friendly representative, easy to talk to, and someone who will connect with…