29Jun

3 Qualities to Look for While Hiring a Content Marketer

June 29, 2020By 0 comment

Content marketing isn’t new to the industry. It started getting attention in the early twenties as blogging. However, it is a few years back, when businesses and BPO service providers saw its potential for generating leads. Successful businesses where invest in other aspects of their companies, they also hire good content marketers to boost up the digital marketing strategies.  According to Neil Patel, the digital marketing guru, around 40% of the marketing budget is invested in content marketing. Content creation has become so huge that brands pay others to design content for social media, which is a popular platform to reach the potential market and leads. Engaging content…

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18Jun

3 steps to establish a call center outsourcing company

June 18, 2020By 0 comment

With the recent advancements in the field of information technology (IT), countless opportunities have been opened for business entities. All these efforts give ways to improve the business processes in order to save costs and increase overall productivity. With this approach, the trend of outsourcing non-core business activities to other business process outsourcing (BPO) companies has also been increased. The best part is that the services of a BPO company are not limited to manage payroll and human resources, ensure quality assurance, and order processing but it also provides call center services. You will be amazed to know that nowadays almost all the big names in the world…

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11Jun

5 Skills that Experts Say You Should Learn in 2020

June 11, 2020By 0 comment

The lockdown has led to the highest unemployment rate in the history of the United States. The Bureau of Labor Statistics estimates that around 16.3% of the Americans are unemployed. Many workers including in the BPO service provider industry are hopeful about resuming their professions or jobs after the lockdown ends. However, there are many people that have to look for new opportunities to earn bread and butter. For it, they might have to learn some new skills as well. There are unlimited useful skills like digital marketing Services, SEO, and web development that businesses and BPO services require from the people in their talent hunt. However, today…

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11May

How to select a call center outsourcing company wisely?

May 11, 2020By 0 comment

Operating a call center is not an easy task especially for any newbie. It is because it involves not only a large amount of investment but also the involvement of expert human resources and updated technology. If you are also planning to operate a call center then you should focus on your core business instead of focusing on the other operational tasks. This is the reason, which is why many entrepreneurs prefer to outsource their call centers outsourcing. Do not worry, as various BPO companies are operating nowadays that may be hired for lead generation outsourcing, customer support outsourcing, technical support outsourcing, sales outsourcing, etc. 5 Factors to…

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22Apr

How to Manage Your Social Media Amidst COVID-19?

April 22, 2020By 0 comment

Ever thought of revisiting your social media strategy amidst the crisis? It has crossed the minds of many because the outbreak is unlike anything we have seen since World War II, one of the popular views in the global arena. In the words of Governor New York, Andrew Cuomo, and I am paraphrasing it, 9/11 was nothing as compared to what damage this virus has caused us. The virus has brought countries like the United States and other developed countries with established safety nets down to the knees. However, there is no point in giving up, but to have our feet on the ground and fight on. When…

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17Mar

Do What You Do Best, And Outsource the Rest

March 17, 2020By 1 Comment

The famous saying by Peter F. Drucker helps us understand the importance of outsourcing in modern times. Since the Internet has become a household commodity, tasks that were difficult previously have become easier now. Outsourcing includes processes like payroll, finance & accounting, recruitment, human resource, supply chain management, digital marketing, SEO, sales, and customer support to bless your business with expertise, knowledge, and experience. In fact, we should consider outsourcing the call center in 2020. It is what’s happening across the world. Small, medium and large enterprises choose to outsource call center services to better manage their business operations. What better than call center outsourcing if you want…

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02Mar

Why should your business go for call center outsourcing?

March 2, 2020By 23 Comments

A call from the customer remains the most scrupulous connection that he makes with a business. It is their way to reach out to that particular business for the queries or directly for purchase. At IPS USA, we understand the needs of our customers. We are on the lookout to amaze them; unless, their experience is close to “wow”, we keep on pushing for maximum output. It is customer satisfaction on the phone that matters the most in a call. That is exactly what it means to activate call center outsourcing.  It all starts with a friendly representative, easy to talk to, and someone who will connect with…

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