Having a good product or service is just not enough to grow business. Companies need much more than that to gain new clients and retain them for a long time. Customer support services are crucial to building customers’ loyalty towards the brand. Usually, an efficient call center service provider relays on the efficiency and performance of the staff. Every company has different policies to cater to ignited customers, but an agent should be well-versed with the basics of emotion handling. Besides, when a coworker needs help, helping them out also strengthens the company’s morale and customer handling skills. Calm Personalities Usually, calm personalities work best for customer support…