Business Process Outsourcing (BPO) services can serve in many ways to boost business productivity, efficiency, and reliability. Each of the services you acquire aligns with different business activities. For instance, they include IT management, human resource & recruitment, and call center outsourcing, etc. among others. Two of the terms often used interchangeably but in a similar context are outsourcing and offshoring. Outsourcing means to handover a business process to someone outside of the company; while, offshoring goes with outsourcing companies in a different geographical location, often physically unreachable by the company that hires them. Furthermore, offshoring means outsourcing business operations in another country. The process of offshoring comes…